Resume samples Customer Service

When it comes to working with customers, excellent customer service is always in style. No matter what industry you work in—or hope to work in—being able to effectively communicate with customers and provide them with the level of service they expect can make or break your career. If you’re looking for a customer service job, whether it’s in a call center or retail store, you need to make sure your resume is as polished as your people skills.

To get started, take a look at our customer service resume samples. These examples will give you an idea of how to create a winning resume, no matter what your level of experience is with customer service.

If you’re just starting out in the customer service field, take a look at our entry-level customer service resume sample. This sample can help you get an idea of what to include on your resume, even if you don’t have a lot of job experience.

If you have more experience in the customer service field, you may want to take a look at our customer service representative resume sample. This sample highlights the skills and experience necessary for a successful career in customer service.

For those of you with even more experience, we have a senior customer service manager resume sample that you can use as a guide. This sample showcases the skills and experience necessary for a successful career in customer service management.

No matter what your level of experience is with customer service, we have a resume sample that can help you write or update your own resume.

Customer Service Resume Sample (Text version)

Name

address

phone number

email address

Summary Statement:

An outgoing and customer service-oriented professional with more than 4 years’ experience in providing exceptional customer service in fast-paced environments. Proven ability to resolve customer complaints and drive process improvements to enhance the customer experience. Committed to delivering the highest level of customer service through effective problem-solving and strong interpersonal skills.

Core Qualifications:

  • Customer Service
  • Customer Satisfaction
  • Process Improvements
  • Complaint Resolution
  • Interpersonal Skills
  • Communication Skills

Professional Experience:

Customer Service Representative, Company Name, City, State

November 2014 – Present

Responsibilities:

  • Answered customer inquiries and resolved complaints in a prompt and professional manner.
  • Monitored customer service metrics to identify areas of improvement and implemented process improvements to drive increased customer satisfaction.
  • Trained new customer service representatives on company procedures and best practices.

Customer Service Representative, Company Name, City, State

May 2012 – November 2014

Responsibilities:

  • Answered customer phone calls and provided exceptional customer service.
  • Resolved customer complaints in a prompt and professional manner.
  • Processed customer orders and handled returns/exchanges.

Education:

Bachelor’s Degree in Business Administration, XYZ University, City, State – 2012 – 2016

Skills:

  • Strong interpersonal skills
  • Excellent communication skills
  • Ability to resolve customer complaints
  • Customer service orientation
  • Process improvement focus

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